Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and ensure a secure and fair experience for everyone.

We are fully committed to adhering to the regulations set by our licensing authority. This commitment includes promoting responsible conduct, offering tools for self-management, and providing clear information about the risks associated with gambling. Spinko aims to empower players to make informed decisions about their gaming habits, ensuring that their experience remains positive and within their control.

Problem gambling can manifest in various ways, often impacting an individual's financial stability, relationships, and mental health. It is crucial to be aware of the signs, both in yourself and in others. Early recognition can lead to timely intervention and support.

Some common indicators of problem gambling include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, studies, or personal relationships.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or depressed due to gambling.
• Repeated unsuccessful attempts to stop or cut down on gambling.
• Neglecting responsibilities or hobbies in favour of gambling.

If you or someone you know exhibits several of these signs, it may indicate a developing gambling problem. Spinko encourages seeking professional help if these concerns arise.

To ensure gambling remains a form of entertainment, it is important to maintain control over your habits. Spinko advocates for a balanced approach to gaming. We recommend the following practices to keep your gambling fun and within safe limits:

• Set a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gaming sessions and take regular breaks.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• View gambling as entertainment, not as a way to make money or recover losses.
• Balance gambling with other leisure activities and responsibilities.
• Do not chase losses. Accept that losses are a part of gambling.

By following these guidelines, you can help ensure that your experience at Spinko remains enjoyable and does not lead to negative consequences.

Spinko provides a suite of tools designed to help you manage your gambling activity proactively. These tools allow you to set personal limits on various aspects of your play, putting you in control.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are willing to lose within a chosen timeframe (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a specified period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

You can adjust these limits at any time through your Spinko account settings. Any request to decrease a limit will be applied immediately. Requests to increase a limit will be subject to a cooling-off period, typically 24 hours, to allow for reflection before the change takes effect. This safeguard is in place to prevent impulsive decisions that might lead to increased risk.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. These temporary breaks allow you to restrict access to your account for a defined period without fully self-excluding.

• You can choose to take a time-out for periods such as 24 hours, 48 hours, 7 days, or 30 days.
• During a time-out, you will not be able to log in to your Spinko account, deposit funds, or place any wagers.
• You will still be able to withdraw any remaining balance from your account.
• Once the chosen time-out period expires, your account will automatically reactivate, and you will regain full access.

This feature is designed for players who wish to take a temporary pause from their gambling activities to reflect on their habits or simply take a short break.

For players who feel their gambling has become problematic or who wish to stop gambling entirely for an extended period, Spinko offers a comprehensive self-exclusion program. Self-exclusion is a more serious measure than a time-out and is irreversible for the chosen period.

• You can choose to self-exclude from Spinko for periods ranging from 6 months, 1 year, 2 years, 3 years, to 5 years, or even permanently.
• During a self-exclusion period, your account will be closed, and you will be prevented from logging in, depositing, or placing any wagers.
• We will take all reasonable steps to ensure you do not receive any marketing materials from Spinko during your self-exclusion.
• Any remaining balance in your account will be returned to you.

To initiate a self-exclusion, please contact our customer support team. They will guide you through the process and confirm the details. Once a self-exclusion is set, it cannot be revoked until the chosen period has fully elapsed. We strongly advise considering self-exclusion if you are struggling to control your gambling habits.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble with us. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• During registration, all players are required to confirm they are over 18 years of age.
• We utilise third-party age verification tools and may request identification documents, such as a passport or driving license, to verify a player's age.
• Accounts found to belong to minors will be immediately closed, and any winnings will be forfeited.

We encourage parents and guardians to take an active role in supervising their children's online activities. Software filters are available that can prevent minors from accessing gambling websites. If you suspect a minor has accessed a Spinko account, please contact us immediately.

To help players maintain awareness of their gambling activity and time spent, Spinko offers "Reality Check" notifications. These pop-up messages appear at predetermined intervals during your gaming session.

• You can set the frequency of these reminders, for example, every 30 minutes or every hour.
• When a reality check appears, it will display information such as the duration of your current session, your net wins or losses during that session, and the option to continue playing or log out.
• This feature serves as a gentle prompt to encourage you to take breaks, reflect on your play, and consider whether you wish to continue.

We believe that regular reminders contribute to more conscious and responsible gambling habits. You can manage your Reality Check settings within your Spinko account.

Understanding your own gambling behaviour is a crucial step towards responsible gaming. Spinko provides access to a self-assessment questionnaire designed to help you evaluate your gambling habits and identify potential risks. This assessment is anonymous and confidential.

The questionnaire typically includes questions about:

• The amount of time and money you spend on gambling.
• Your feelings and thoughts before, during, and after gambling.
• The impact of gambling on your personal life, finances, and relationships.
• Attempts you may have made to stop or reduce your gambling.

Completing a self-assessment can provide valuable insights. If your answers suggest that you might be at risk of developing a gambling problem, Spinko encourages you to consider using our responsible gaming tools, such as setting limits or self-exclusion, and to seek further support from professional organisations.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)