Get in Touch
We appreciate your interest in Spinko. Your feedback, questions, and inquiries are important to us. Please use the appropriate contact methods outlined below to ensure your message reaches the correct department efficiently. We aim to provide clear and helpful responses.
Who We Are (Independent Review Site)
Spinko is an independent affiliate and review website. We specialize in providing comprehensive, unbiased reviews and information about various online gambling brands, including casinos and sportsbooks. It is crucial to understand that we are not an online casino operator, nor are we a sportsbook. We do not host any gambling games, hold player accounts, manage funds, process deposits or withdrawals, or provide direct customer support for any specific gambling platform. Our role is to inform and guide, not to operate a gambling service.
Our content includes detailed analyses of game selections, bonus offers, payment methods, security measures, and user experiences across different operators. We strive to present factual information to help you make informed decisions about where to play. Spinko maintains its independence to ensure our reviews remain objective and trustworthy.
What We Can Help With
As an independent review site, Spinko can assist with specific types of inquiries. We are happy to address questions related to:
- Feedback on our reviews, articles, or website content.
- Suggestions for new brands or topics you would like us to cover.
- Reporting inaccuracies or outdated information on our site.
- Partnership opportunities and advertising inquiries.
- General questions about how Spinko operates or our review methodology.
We value your input as it helps us improve the quality and accuracy of the information we provide.
What We Cannot Help With
Due to our independent nature, there are many issues we are unable to assist with. We cannot intervene or provide support for any matters directly related to your accounts with online casinos or sportsbooks. Specifically, Spinko cannot help with:
- Player account access issues, including forgotten passwords or login problems.
- Deposit or withdrawal inquiries, including transaction status, delays, or payment method questions.
- Bonus disputes, wagering requirements, or promotional terms.
- Account verification (KYC) processes or document submissions.
- Game fairness, technical issues within a casino's platform, or specific game rules.
- Complaints about a casino's customer service or operational policies.
- Any financial transactions, betting outcomes, or winnings from a gambling operator.
For any of these issues, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.
Account, Deposit and Withdrawal Issues
If you are experiencing any problems with your player account, including but not limited to deposits, withdrawals, bonus claims, account verification, or gameplay, you must contact the customer support of the specific online casino or sportsbook where you have an account. Spinko does not have access to your personal account details, transaction history, or any other private information held by these operators. We cannot initiate or influence any processes related to your funds or account status. Each operator has its own dedicated support channels, typically available via live chat, email, or telephone, and these are the appropriate points of contact for such concerns.
Legal Inquiries
For all legal inquiries pertaining to Spinko, including regulatory compliance, data protection (GDPR-related matters), or other legal concerns, please direct your correspondence to our legal department. We take our legal obligations seriously and aim to address all such matters promptly and in accordance with applicable laws. Please send your detailed inquiry to:
legal@
DMCA and Copyright Takedowns
Spinko respects intellectual property rights. If you believe that any content published on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), please send a formal notice to our designated agent. Your notice should include a detailed description of the copyrighted work, identification of the infringing material, your contact information, and a statement of good faith belief. We will review all legitimate claims and take appropriate action as required by law. Please send your DMCA and copyright inquiries to:
dmca@
Responsible Gambling Resources
Spinko is committed to promoting responsible gambling. While we do not operate gambling services, we understand the importance of providing access to resources for those who may need assistance. If you or someone you know is struggling with gambling-related issues, we strongly encourage you to seek help from professional organizations. Many reputable charities and support groups offer confidential advice and support. These resources can provide guidance on managing gambling habits, self-exclusion, and seeking therapy. Please consult their websites for more information and contact options.
Response Times
We endeavor to respond to all legitimate inquiries in a timely manner. Our standard response time for general inquiries, feedback, and partnership questions is typically within 2-3 business days. Legal and DMCA-related inquiries are handled with priority and will receive a response as quickly as possible, usually within 1-2 business days, depending on the complexity of the matter. We appreciate your patience and understanding as we process your requests. Please note that inquiries sent over weekends or public holidays will be addressed on the next business day.