KYC and Verification

At Spinko, maintaining a safe, secure, and responsible gaming environment for all our players is paramount. Identity verification, a critical component of our operational framework, is not merely a procedural step, it is a fundamental commitment to regulatory compliance and player protection. By verifying your identity, we can prevent fraud, deter underage gambling, and ensure that all transactions are legitimate. This process safeguards your account from unauthorized access and helps us comply with strict anti-money laundering (AML) regulations imposed by our licensing authority. Our goal is to create a transparent and trustworthy platform where you can enjoy your gaming experience with complete peace of mind.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gambling industries worldwide. For Spinko, KYC involves collecting and scrutinizing specific personal information and documentation from you. This allows us to confirm that you are who you claim to be, that you are of legal gambling age, and that your funds are from legitimate sources. It is a continuous process, not a one-time event, and may require re-verification periodically or when certain thresholds are met. Adhering to KYC protocols helps Spinko prevent illicit activities, protect our players, and maintain our operating license.

Identity verification is typically initiated at several key stages during your relationship with Spinko. While you may be able to register and even make an initial deposit before full verification, certain actions will trigger the requirement for documentation. These include, but are not limited to:

• Upon reaching specific deposit or withdrawal thresholds, as mandated by regulatory requirements.
• Before your first withdrawal, regardless of the amount.
• When there are changes to your personal information, such as a new address.
• If our internal monitoring systems detect unusual or suspicious account activity.
• Periodically, as part of our ongoing due diligence and compliance obligations.
• When you attempt to make a deposit using certain payment methods that require enhanced checks.

Spinko reserves the right to request verification at any time, if deemed necessary for security or regulatory compliance.

To complete the verification process, Spinko may request various documents. These documents are categorized to confirm different aspects of your identity and financial standing. All submitted documents must be valid, unexpired, and clearly legible. Depending on the specific verification requirement, you may be asked for one or more of the following:

• Proof of Identity
• Proof of Address
• Proof of Payment Method Ownership
• Proof of Source of Funds

We will always specify which documents are needed for your particular situation. Please ensure that the information on your documents matches the details registered on your Spinko account.

To confirm your legal identity, Spinko requires official government-issued photo identification. This document must clearly show your full name, date of birth, a photograph, and an issue/expiry date. Acceptable forms of proof of identity include:

• A valid passport (photo page).
• A valid national identity card (front and back).
• A valid driving license (front and back).

The document must be current, not expired, and all four corners of the document must be visible in the image. The photo and all text must be clear and readable. We may also require a selfie of you holding the identification document for enhanced verification.

To verify your residential address, Spinko requires a document issued within the last three months that clearly displays your full name and current residential address. P.O. box addresses are not acceptable. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills are generally not accepted. The document must be dated, show your name, and match the address registered on your Spinko account. Ensure all four corners of the document are visible and all text is legible.

To ensure the security of your transactions and prevent unauthorized use of payment instruments, Spinko requires verification of the payment methods used to deposit funds into your account. The specific requirements depend on the type of payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle six digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page, clearly showing your name and the associated email address or account ID, may be required.
• Bank Transfers: A copy of a bank statement or an online banking screenshot showing your name, account number, and the bank's logo. Transaction details can be obscured if they do not pertain to Spinko.

The name on the payment method must match the name registered on your Spinko account. Third-party payments are strictly prohibited.

In adherence to anti-money laundering (AML) regulations, Spinko may, in certain circumstances, be required to request information and documentation relating to your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures, typically triggered by high-value transactions, cumulative deposits, or specific risk indicators. This process helps us understand the origin of the funds you are using to gamble. Examples of documents that may be requested include:

• Bank statements showing salary, savings, or investment income.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Business ownership documents.

We understand that this can be a sensitive request, but it is a legal obligation for Spinko to ensure the integrity of our financial operations and to combat financial crime. All information provided will be treated with the utmost confidentiality.

Once you submit your documents, they will be reviewed by our dedicated compliance team. The process typically involves:

• Submission: Upload your documents securely through your Spinko account portal or via email to our support team.
• Review: Our team will examine the documents for authenticity, clarity, and consistency with your registered details.
• Approval/Further Request: If all documents are satisfactory, your account will be verified. If there are issues, or if additional information is needed, we will contact you with specific instructions.

We aim to process all verification requests as quickly as possible, usually within 24 to 48 hours. However, during peak times or for more complex cases, it may take longer. We appreciate your patience and cooperation during this essential process. You will receive an email notification once your verification status is updated.

Spinko employs robust security measures to protect your personal and financial information. All documents submitted for verification are handled in strict accordance with data protection regulations, including the General Data Protection Regulation (GDPR). Your documents are stored on secure servers with encryption and restricted access. Only authorized personnel involved in the verification process have access to this sensitive data. We do not share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies. Your privacy and data security are a top priority for Spinko.

Spinko is fully committed to preventing money laundering and terrorist financing. Our KYC and verification procedures are integral to our comprehensive Anti-Money Laundering (AML) policy. We operate under the strict guidelines set forth by our licensing authority and international AML frameworks. By conducting thorough due diligence on our players, monitoring transactions for suspicious patterns, and reporting any concerns to the relevant authorities, Spinko plays its part in combating financial crime. This commitment protects not only the integrity of our platform but also the wider financial system.

Underage gambling is illegal and strictly prohibited at Spinko. A core purpose of our verification process is to confirm that all our players are at least 18 years of age, or the legal age for gambling in their jurisdiction, whichever is higher. We use the date of birth provided during registration and cross-reference it with your submitted identification documents. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We are dedicated to promoting responsible gaming and protecting vulnerable individuals, especially minors, from the potential harms of gambling.

Occasionally, verification may be delayed or unsuccessful. This can happen for several reasons, such as:

• Documents being unclear, expired, or incomplete.
• Discrepancies between the information on your documents and your Spinko account details.
• Technical issues during document upload.
• The need for additional information or enhanced due diligence.

If your verification is delayed, we will contact you to explain the reason and request any missing or corrected information. If verification is unsuccessful after repeated attempts or if we cannot confirm your identity, your account may be temporarily suspended or permanently closed. We will always communicate the reasons for such decisions. It is essential to provide accurate and truthful information to avoid these issues.

If you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our dedicated customer support team is here to help. You can reach us via:

• Live Chat: Available 24/7 directly on the Spinko website.
• Email: Send your queries to [email protected] for a detailed response.

Please do not hesitate to contact us. We are committed to making your verification experience as smooth and straightforward as possible, ensuring you can continue to enjoy your time at Spinko securely and responsibly.