Privacy Policy

Welcome to Spinko, an online casino committed to protecting your privacy. This Privacy Policy explains how Spinko collects, uses, discloses, and safeguards your personal information when you visit our website, use our services, or interact with us. We are dedicated to maintaining the confidentiality and security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. By accessing or using Spinko's services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your information and how we will treat it.

Spinko collects various types of information to provide and improve our services to you. This information falls into several categories:

• Information You Provide Directly: When you register an account, make deposits or withdrawals, participate in promotions, or contact customer support, you provide us with personal details. This includes your name, date of birth, email address, postal address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driver's license) for verification purposes.
• Information Collected Automatically: As you interact with our website and services, we automatically collect certain technical and usage information. This includes your IP address, device type, operating system, browser type, referring URLs, pages viewed, time spent on pages, and gameplay activity. This data helps us understand how our services are used and allows us to enhance your experience.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and fraud prevention agencies. This information helps us fulfill our legal and regulatory obligations, prevent fraud, and ensure the integrity of our services.

Spinko uses the collected information for various purposes, all aimed at providing you with a secure, enjoyable, and compliant gaming experience:

• To Provide and Manage Services: We use your information to create and manage your account, process your transactions, operate our games, and provide customer support.
• For Security and Fraud Prevention: Your data is crucial for detecting, preventing, and investigating fraudulent or illegal activities, including money laundering. This protects both you and Spinko.
• To Comply with Legal and Regulatory Obligations: We are required by our licensing authority and other laws to collect and retain certain information for identity verification, age verification, responsible gambling checks, and reporting purposes.
• To Improve Our Services: We analyze usage data to understand player preferences, identify areas for improvement, and develop new features and games.
• For Marketing and Promotional Purposes: With your consent, we may use your contact details to send you information about promotions, bonuses, and new games offered by Spinko. You can opt out of marketing communications at any time.
• For Communication: We use your information to communicate with you about your account, service updates, and to respond to your inquiries.

Spinko processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Spinko, such as providing you with access to our games and processing your transactions.
• Legal Obligation: We process your data to comply with our legal and regulatory obligations, including anti-money laundering (AML) regulations, responsible gambling requirements, and age verification laws.
• Legitimate Interests: We process data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes purposes such as fraud prevention, network and information security, improving our services, and marketing activities (where consent is not required).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for direct marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time.

Spinko may share your personal information with third parties in specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies, for purposes such as fraud investigation, compliance with legal processes, or national security.
• Financial Institutions: We share information with banks and other financial institutions as necessary to process payments and to comply with financial regulations.
• Affiliates and Group Companies: Your data may be shared within the Spinko group of companies for operational purposes, internal reporting, and to provide you with integrated services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their independent marketing purposes.

Spinko is committed to protecting your personal information from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal data held by Spinko:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You may request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Spinko uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember Your Preferences: Such as your language settings and login details.
• Analyze Website Usage: To understand how you interact with our services and improve our website performance.
• Personalize Content: To show you relevant games and promotions.
• Provide Security: To help detect and prevent fraudulent activity.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality and your experience of Spinko's services.

Spinko retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• Contractual Obligations: To maintain your account and provide services.
• Legal and Regulatory Requirements: Such as anti-money laundering laws, which mandate retaining transaction and identity verification data for a specified period after account closure.
• Dispute Resolution: To resolve disputes and enforce our agreements.
• Legitimate Business Interests: For fraud prevention and security purposes.

Once your data is no longer required, we will securely delete or anonymize it in accordance with applicable laws and our internal policies.

Spinko operates globally, and your personal data may be transferred to, stored in, and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your personal information remains protected. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities.
• Using standard contractual clauses approved by regulatory bodies.
• Implementing other legally recognized mechanisms to ensure data protection.

By using Spinko's services, you acknowledge and agree to such international transfers.

Spinko's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us.

Spinko may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Spinko's services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact Spinko's Data Protection Officer or customer support team:

Email: [email protected]

Support: Available through our website's live chat or support portal.

We are committed to addressing your inquiries promptly and transparently.