KYC og sannprófun

At Spinko, maintaining a secure and trustworthy environment for all players is paramount. We are committed to preventing fraud, money laundering, and underage gambling. Verifying your identity helps us comply with legal and regulatory obligations set by our licensing authority. This process protects both our platform and our players. It ensures that funds are handled legitimately and that only eligible individuals participate in our games.

KYC, or Know Your Customer, is a standard practice in regulated industries, including online gaming. It involves collecting and verifying personal information about our customers. This process allows Spinko to understand who our players are. It helps us assess potential risks associated with financial transactions. KYC is a critical component of our anti-money laundering (AML) and anti-fraud frameworks.

Verification may be required at several stages of your Spinko journey:

• Upon Registration: We may request initial verification details when you create an account.
• Before Your First Withdrawal: To comply with regulations, we typically require full verification before processing your first withdrawal.
• During Account Activity: If your account activity triggers our internal monitoring systems, we may request further verification. This can happen due to unusual transaction patterns or significant deposits/withdrawals.
• Regulatory Mandate: Our licensing authority may require us to conduct periodic re-verification of accounts.
• Changes to Personal Information: If you update key personal details, we may need to re-verify your identity.

To complete the verification process, you may need to provide copies of certain documents. These documents help us confirm your identity, address, and ownership of payment methods. All submitted documents must be valid, current, and clearly legible. We will inform you specifically which documents are needed.

To verify your identity, we typically require a clear, color copy of one of the following government-issued identification documents:

• Passport (photo page)
• National Identity Card (front and back)
• Driver's License (front and back)

The document must show your full name, date of birth, photograph, and signature. It must not be expired. Ensure all four corners of the document are visible in the image.

To confirm your residential address, we require a clear copy of one of the following documents, issued within the last three months:

• Utility bill (electricity, water, gas, internet, landline phone, but not mobile phone bills)
• Bank statement or credit card statement
• Government-issued tax assessment or correspondence

The document must clearly display your full name, residential address, and the issue date. The address on the document must match the address registered on your Spinko account. We cannot accept documents that are more than three months old.

To ensure the security of your transactions and prevent fraud, we may also need to verify the payment methods you use on Spinko. The specific requirements depend on the method used:

• Credit/Debit Cards: We may ask for a clear photo of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): We may request a screenshot of your e-wallet account profile page, clearly showing your name, email address, and account ID.
• Bank Transfers: We may ask for a copy of a bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo.

The name on the payment method must match the name registered on your Spinko account. Third-party payments are not permitted.

In certain circumstances, particularly for larger transactions or if required by our regulatory obligations, Spinko may need to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is part of our Enhanced Due Diligence (EDD) process. This helps us ensure that funds used for gambling are legitimate and not derived from criminal activities. Examples of documents that may be requested include:

• Payslips or employment contracts
• Bank statements showing regular income
• Proof of inheritance or property sale
• Audited accounts or business financial statements

We understand that such requests are sensitive. All information provided will be handled with the strictest confidentiality and used solely for compliance purposes.

Once you submit your documents through the designated section on your Spinko account, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, verification is completed within 24 to 72 hours. However, during peak times or if additional information is required, it may take longer. We will notify you via email or through your Spinko account messaging system once your verification is complete or if further action is needed. You can track the status of your verification request within your account profile.

Spinko takes your privacy and data security very seriously. All documents and personal information you provide are stored securely using advanced encryption technologies. We adhere strictly to data protection laws, including GDPR. Your information is accessed only by authorized personnel for verification and compliance purposes. We do not share your personal data with third parties for marketing purposes. For more details, please refer to our Privacy Policy.

Spinko is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our Anti-Money Laundering (AML) policy. We monitor transactions and account activity for suspicious patterns. Any suspicious activity is reported to the relevant authorities, as required by law. This commitment helps us maintain the integrity of our platform and the broader financial system.

Underage gambling is strictly prohibited. You must be at least 18 years old, or the legal age for gambling in your jurisdiction, to create an account and play at Spinko. Our verification process includes robust age verification measures. This ensures that only adults can access our services. If we suspect that an account holder is underage, the account will be suspended immediately. All funds will be frozen, and any winnings will be voided. We may also report such instances to relevant authorities.

If your verification is delayed, it may be because the submitted documents are unclear, expired, or do not meet our requirements. We will contact you to explain the reason for the delay and request new or additional documents. If verification is ultimately unsuccessful, and we cannot confirm your identity or eligibility, your account may be suspended or closed. In such cases, any remaining balance may be subject to review according to our Terms and Conditions and regulatory obligations.

Should you have any questions about the KYC process, document requirements, or the status of your verification, our customer support team is here to assist you. You can contact us via live chat or email. We are available to guide you through each step and ensure a smooth verification experience at Spinko.